Are you a New Zealand company?
Yes! We're a New Zealand-owned and operated company on Auckland's North Shore selling 100% genuine, sealed/boxed/mint/unopened LEGO sets. Find out more about us here.
Do you have a physical store?
No, we are an online store only.
Can I pick up my order?
No, all orders must be shipped. We use a third-part fulfillment service (known as 3PL) and pickup is not an option they offer.
Do you have set [insert set name]?
We only stock what is listed on the site. Please use the search function top-right to check if we have a specific set.
Do you sell individual bricks?
Can I pre-order an upcoming set?
The LEGO Group wants all customers to have the best possible experience with their products, and that includes the lead up to getting a LEGO set in your hands. As there's always the possibility of supply issues or delays, they have stipulated that we must not take pre-orders. If you're particularly interested in an upcoming release, you can sign up on the product page to receive email notification when it's stocked.
Why do you have a minimum spend?
We've introduced a minimum spend due to the increasing cost of fulfillment and shipping. As of writing, the minimum spend is $34.99.
How can I pay? / Do you offer laybuy?
We accept all major credit cards, as well as POLi (bank transfer), Laybuy, Afterpay, and Zip. [more]
Do you ship internationally?
No, we only deliver to New Zealand addresses.
How do you package up orders?
Your order will arrive in an unbranded brown cardboard box with brown tape. The shipping label will read "Brick Store" in small print. Packing slips do not contain any pricing details.
Will my package need to be signed for on delivery?
Yes, all orders must be signed for upon delivery, except for rural addresses. You can arrange an Agreement to Leave with Post Haste if you will not be available to sign.
Are you an official LEGO reseller?
Yes, as of March 2021 we are an authorised LEGO retailer.
Can I combine orders to save on shipping?
While we used to allow combining of orders it has become a logistical challenge to do it successfully, so we have stopped combining. If you want to add additional items to an order please contact us with your order number and the set number/s you wish you add.
Can I cancel my order?
Yes, we can cancel and refund your order provided it hasn't been sent for fulfillment. Please contact us immediately with your order number.My LEGO set is missing pieces or stickers, or are damaged
Please register the missing or damaged pieces or stickers directly with LEGO and they will send them to you.
Will you match another retailer's price?
Yes. Please complete this form.
Can I return my order?
At this time we are not accepting returns if you've changed your mind. If there is an issue with the items you've ordered please contact us to arrange return and a replacement or refund.
Do you offer gift wrapping and greeting cards?
At this time we are not providing either of these options.
Can you sponsor my school/club/channel?
Given the overwhelming number of groups that ask us for help, we are faced with the difficult task of deciding who we can actively support, and as such, we are currently not taking individual requests for donations of LEGO products.
Did you charge my credit card twice?
ASB Visa customers may see two transactions on your statement, with one reading "pending." This is the same charge and will disappear after 2-3 days. Rest assured it's not a double charge.