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FAQs

Are you a New Zealand company?

Yes! We're a New Zealand-owned and operated company on Auckland's North Shore selling 100% genuine, sealed/boxed/mint/unopened LEGO sets. Find out more about us here.

Do you have a physical store?

No, we are an online store only.

Can I pick up my order?

No, all orders must be shipped.

Do you have set XXX?

We only stock what is listed on the site. Please use the search function top-right to check if we have a specific set.

Do you sell individual bricks?

No, we only sell boxed sets. You can buy individual bricks from LEGO's Pick-A-Brick or BrickLink (NZ-based stores linked.)

Are any of your sets second-hand?

No, all our sets are brand new and factory-sealed.

Do you ship internationally?

No, we only deliver to New Zealand addresses.

Will my package need to be signed for on delivery?

Yes, all orders must be signed for upon delivery, except for rural addresses. You can arrange an Agreement to Leave (ATL) with NZ Post if you will not be available to sign.

Are you an official LEGO reseller?

Yes, as of March 2021 we are an authorised LEGO retailer.

Can I combine orders to save on shipping?

While we used to allow combining of orders it has become a logistical challenge to do it successfully, so we have stopped combining. If you want to combine orders to save on shipping you should contact us to cancel your order and then reorder with all the items you want.

Can I cancel my order?

Yes, we can cancel and refund your order provided it hasn't been fulfilled. Please contact us immediately with your order number.

My LEGO set is missing pieces or stickers

Please register the missing pieces directly with LEGO and they will send them to you.

Will you match another retailer's price?

Yes, we'll beat another retailer's offer by 5%. Contact us with your link.

Can I return my order?

At this time we are no not accepting returns if you've changed your mind. If there is an issue with the items you've ordered please contact us to arrange return and a replacement or refund.

Can you sponsor my school/club/channel?

At this time we do not provide sponsorship with LEGO prizes etc.