CHECK OUT THE WINTER 2022 COLLECTION AND SIGN UP TO BE NOTIFIED UPON RELEASE!

FAQs

Are you a New Zealand company?

Yes! We're a New Zealand-owned and operated company on Auckland's North Shore selling 100% genuine, sealed/boxed/mint/unopened LEGO sets. Find out more about us here.

Do you have a physical store?

No, we are an online store only.

Can I pick up my order?

No, all orders must be shipped. We use a third-part fulfillment service (known as 3PL) and pickup is not an option they offer.

Do you have set XXX?

We only stock what is listed on the site. Please use the search function top-right to check if we have a specific set.

Do you sell individual bricks?

No, we only sell boxed sets. You can buy individual bricks from LEGO's Pick-A-Brick or BrickLink (NZ-based stores linked.)

Are any of your sets second-hand?

No, all our sets are brand new and factory-sealed.

Can I pre-order an upcoming set?

The LEGO Group wants all customers to have the best possible experience with their products, and that includes the lead up to getting a LEGO set in your hands. As there's always the possibility of supply issues or delays, they have stipulated that we must not take pre-orders. If you're particularly interested in an upcoming release, you can sign up on the product page to receive email notification when it's stocked.

How can I pay? / Do you offer laybuy?

We accept all major credit cards, as well as POLi (bank transfer), Laybuy, Afterpay, Genoapay, Zip, and Paypal. [more]

Do you ship internationally?

No, we only deliver to New Zealand addresses.

How do you package up orders?

Your order will arrived in an unbranded brown cardboard box with brown tape. The shipping label will read "Brick Store" in small print. Packing slips do not contain any pricing details.

Will my package need to be signed for on delivery?

Yes, all orders must be signed for upon delivery, except for rural addresses. You can arrange an Agreement to Leave (ATL) with NZ Post if you will not be available to sign.

Are you an official LEGO reseller?

Yes, as of March 2021 we are an authorised LEGO retailer.

Can I combine orders to save on shipping?

While we used to allow combining of orders it has become a logistical challenge to do it successfully, so we have stopped combining. If you want to add additional items to an order please contact us with your order number and the set number/s you wish you add.

Can I cancel my order?

Yes, we can cancel and refund your order provided it hasn't been sent for fulfillment. Please contact us immediately with your order number. This must be done before you receive your shipping confirmation (even if your order hasn't been collected.)

My LEGO set is missing pieces or stickers


Please register the missing pieces directly with LEGO and they will send them to you.

Will you match another retailer's price?


At this time we are not offering a price-match.

Can I return my order?

At this time we are no not accepting returns if you've changed your mind. If there is an issue with the items you've ordered please contact us to arrange return and a replacement or refund.

Can you sponsor my school/club/channel?

At this time we do not provide sponsorship with LEGO prizes etc.

Did you charge my credit card twice?

ASB Visa customers may see two transactions on your statement, with one reading "pending." This is the same charge and will disappear after 2-3 days. Rest assured it's not a double charge.