Corona Virus & Deliveries
We will resume shipping on Tuesday 28 April in line with the lowering to restriction level 3.
UPDATE 25/03 - 6:30pm
MBIE has decided online shopping will only be for essentials. We will cease shipping orders immediately, until further notice. You are welcome to purchase from us but we will be unable to ship until restrictions are lifted.
UPDATE 25/03 - 4:00pm
Today's orders (prior to 12:30) have shipped. Please expect delays in receiving your items. We continue to process and ship orders.
UPDATE 25/03 - 8:00am
We are preparing orders for shipping. If courier services change we will we will offer customers a full refund, or we'll hold your order until deliveries resume.
Deliveries will likely be delay. Please see your tracking page for updates.
Please respect the need for a 2-metre distance from your courier driver.
Courier services and NZ Post have been deemed an essential service. We applaud this as online businesses like ours can easily continue to operate safely. We don't know how their services may be affected in the coming days. We will update you here.
As far as we are aware, courier services will continue to operate as an "essential service" so we can continue to accept orders.
If it's determined that we are unable to ship orders we will offer customers the option to cancel their order for a full refund.
Our offer to send out LEGO sets to those in isolation continues. We will be sending out one LEGO set a day to people in isolation. You can enter here.
It's business as usual here at Brick Store, though with reduced flights into the country we may not be able to stock new LEGO sets as quickly as we'd like.
We continue to process orders as normal, with courier pick-ups at 12pm each day.
Here is the latest information from CourierPost:
While the overall risk of transmission of any virus is low in our day to day business operations, it’s the right thing to do to limit close physical contact with others during this time. This is consistent with the Government’s advice.
Signing for deliveries
NZ Post couriers (including CourierPost and Pace) will knock on the door as usual and step back two metres (or as far back as safe). They will wait for someone to come to the door and greet them as usual. They will then ask for the recipient’s name (to record proof of delivery) and leave the parcel on the doorstep. The person receiving the parcel will not sign for the delivery directly.
If no one comes to the door and there is no Parcel Leave service in place, the courier will follow the standard process which is to leave a card to call, with details of the delivery and return the parcel to depot.
You can arrange an "authority to leave" with NZ Post here.